Customer Care

RIPA WEAR  SHIPPING POLICY

Ripa Wear Inc. offers complementary priority upgrade on USPS shipping to all domestic orders  (with the exception of Hawaii, Alaska, and Puerto Rico). With the exception of Canada, we are unable to ship to other international countries at this time. For Canadian orders, please contact customerservice@ripawear.com for shipping estimates.

Shipping charges vary by type of delivery service you choose, and the number of items you order. Priority shipping typically takes 2-5 days with West Coast delivery in the 3-5 day range. Delivery times are our best estimates. Actual delivery is based on mailing address and the shipping option you choose. Estimates for expedited service can be gotten through the website during the ordering process. Be assured, we do not charge your credit card until your order is processed!

Changing Shipping Information after an Order is Placed

We typically process orders within one day, so once the fulfillment process begins, it is difficult to make changes. You can double check if the order has been processed by contacting customer service at customerservice@ripawear.com. If the order has not shipped, we will make every attempt to make the change.

Undeliverable Packages

We rarely we receive back a package that the carrier defines to be undeliverable.  This might happen for example, if we were given an incorrect or incomplete address. When a package is sent back to us and labeled undeliverable, we will contact you. If this was due to an error on the customer’s part, the customer will be requested to pay for the re-shipment.

 Return and Exchange Policy and Process

Ripa® sandals can be returned or exchanged if they are unworn, all tags attached and in the plastic bag they came in. Returns and exchanges must be made within 3 weeks of purchase. During the holidays the return timeframe is extended to one month after purchase. If you would like to exchange your Ripa’s, simply print out your e-receipt and write a note on it detailing the style, color, and size you would like.  Mail your unworn pair complete with tags back to Ripa Wear Inc.  1658Ponus Ridge, New Canaan, CT 06840. Ripa Wear will send you back your requested pair free of charge!

To return your unworn order, follow the directions above except place a note on the receipt requesting a return.  Once received your credit card will be credited for the price of the sandal and associated tax. You will be notified once completed.